Privacy Policy

• "Platform" means all of the text, data, information, software, graphics, photographs and more that we and our affiliates make available to you via the neuralnote.io website and/or mobile application.
• "User" or "you" refers to anyone who accesses and/or uses our Platform, including registered Account holders and non-registered Visitors.
• "Account" refers to a personal profile created by a User to access and use our Platform, which may include personal information.
• "Visitor" is a person who visits the Platform, but may or may not be a User
• "Personal Information" refers to any information that identifies, relates to, describes, or is capable of being associated with a particular individual, including but not limited to name, email address, phone number, and location data.
• "Non-personal information" refers to any information that does not identify a specific individual, such as statistics, demographics, and usage data
• "Cookies" refers to small text files stored on a User's device that capture certain information about the User's browing and use of our Platform

Personal Information

• Name
• Contact Information (address, email address, phone number)
• Payment information (see Financial Information below).
• Login credentials (username and password)
• Social media profile information
• IP address and device information (when using our website or mobile app)
• The country of the IP address
• Timezone

Financial Information

• Billing email address
• Billing physical address
• Zip Code or Postal Code
• Card expiry date
• Last 4 card digits
• Transaction receipt details
• Tax number (if applicable)
• Tokenized payment card information
• Payment history related to purchasing a subscription plan on the Platform

Non-personal information

• Browser type / User Agent
• Device type
• Device fingerprint
• Operating System
• IP Address and Country
• Timezone
• Preferred Language
• Referral URL
• Time spent on the Platform
• Features used on the Platform
• User preferences within the Platform
• Your login session identifier for neuralnote.io that we store in a Cookie on your browser when you log in

Third-party information

• Advertising and analytics partners: We use Google Analytics to analyze the behavior of users on our Platform. Google Analytics may use cookies, web beacons, or other similar technologies to collect information about your activities on our site and other websites.
• Social media sites: If you connect our Platform with a social media site (such as Facebook, Twitter, Mastodon, or LinkedIn), we may receive information from that site, including your profile information and any data you have made publicly available. We have pages on social media sites like Medium, Twitter, Dev.To, Mastodon, YouTube, and LinkedIn. When you interact with our social media pages, we will collect Personal Information that you elect to provide to us, such as your contact details (collectively, “Social Information”). In addition, the companies that host our social media pages may provide us with aggregate information and analytics about our social media activity.

User Generated Content

• Notes
• Lists
• Questions or Prompts
• Posts
• Bookmarks
• Feedback

• Personal Information collected on the Platform may be retained for up to 1 year after your account is closed, or longer if necessary to comply with a legal obligation. This information is retained to resolve disputes, to enforce our policies, to comply with legal obligations, and to make your data available to you if you request a download or choose to reactivate your account while the data is still retained. You may reach out to us at contact@neuralnote.io to request a download of the Personal Information for your Account.
• Financial Information is retained by Stripe as described in Stripe's Privacy Policy. The Platform may store subscription purchase and payment history for up to 1 year after your account is closed, or longer if necessary to comply with a legal obligation. Financial information stored with the Platform is retained to resolve disputes, to enforce our policies, or to comply with legal obligations.
• Non-Personal Information is retained for up to 14 months by Google Analytics, our analytics provider. This information is not available for download or deletion by request.
• User Generated Content within the Platform is retained for up to 1 year after your account is closed, or longer if necessary to comply with a legal obligation. The user generated content (including AI generated content) from your Account is retained to resolve disputes, to enforce our policies, to comply with legal obligations, and to make your data available to you if you request a download or choose to reactivate your account while the data is still retained. You may reach out to us at contact@neuralnote.io to request a download of the User Generated Content for your Account, or to have it deleted. If you use our Platform to post any content to a third party social media site, then the resulting content hosted on that third party site is not in scope of our Privacy Policy, and is not available for download or deletion.

• Regions: At present, the Platform is only open to new Accounts from citizens residing in these countries:
  • Canada
• Data Locality: We may store and process your personal data in any country where we have facilities or in which we engage service providers.
  • Data stored within the Platform is hosted in Canada.
  • Our Third Party Services are located in Canada and the United States
• Data Transfer: Personal Information, Non-personal Information, Financial Information, User Generated Content, and Third Party Information may be transferred from our Platform in Canada to our Third-Party Services in the United States and Canada who perform functions on our behalf. By using our products and services or providing us with your personal information, you consent to the transfer of your personal information to the United States or Canada. Our Third-Party Services have their own Privacy Policies that may describe where and how they store and transfer data.

• Encryption: All communication with the Platform occurs across TLS encrypted connections, using at least TLS 1.2 with at least ECDSA 256 or RSA 2048 certficates. Communication with Third Party Services is performed across TLS encrypted connections. TLS client authentication is not used. User information is stored on encrypted drives, and is encrypted in transit.
• Access Control: We take measures to control access to personal data in our possession, including strong passwords and role-based access control. Access to personal data is limited to authorized personnel who have a legitimate business purpose for accessing the information.

• Access to Data: As a User of our services, you have the right to access the data we hold about you. You can request access to your data by submitting a written request to contact@neuralnote.io from the email you use with your account. Upon such a request, we will ask you for further information that can help us to verify your identity and to establish that you are the valid owner of the Account as a prerequisite to providing you with a copy of your data. We will provide you with a copy of your personal information in a structured, portable, commonly used and machine-readable format, unless it is not technically feasible. If we are unable to provide you with access to your personal information, we will explain the reasons for our inability to do so.
• Correction of Personal Information: You have the right to request that we correct any inaccurate information we hold about you. If you believe that any of the information we hold about you is incorrect, please use the Platform to correct the information, or contact us at contact@neuralnote.io and we will either make the necessary corrections, or help you make them.
• Deletion of Personal Information: Users have the right to request the deletion of their personal information from our systems. Requests for deletion can be made either through the Platform directly, or by contacting us at contact@neuralnote.io. We will respond to requests for deletion within 30 days of receiving them. If we are unable to fulfill a deletion request, we will explain the reason why. We may retain certain information for legal or legitimate business purposes, such as fraud prevention or complying with legal or accounting obligations.
• Objection to Processing: You have the right to object to the processing of your personal data in certain circumstances. This includes situations where we are processing your personal data for direct marketing purposes, or if the processing is unlawful. If you object to such processing, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims. If you wish to exercise your right to object, please contact us at contact@neuralnote.io.
• Complaints: If you believe that your privacy rights have been violated, you may file a complaint with our company by contacting us at contact@neuralnote.io. We take all complaints seriously and will investigate any reported violations. We will respond to all complaints in a timely manner, and we will take appropriate steps to address any violations found during our investigation. In the event that we are unable to resolve your complaint, you have the right to file a complaint with the appropriate regulatory agency.